EA's guide on how NOT to do Customer Service

I recently pre-ordered Dead Space 2 from EA online as they had sent out an offer. Great, or so I thought. Having not recieved the game on its launch date (Jan the 28th 2011) I preceeded to enquire why this was the case. I'll let you read the mess that followed...

Check the date in the top right corner...

Hmmm...

Ok so I got a bit angry at this point, but when you refuse to acknowledge the question and infer that I dont know what I'm talking about, I get a bit upset.

Again not happy with this as it suggests that I am having and should be providing some answers to the "issue"

Skipped Sunday as no post possible (only fair) and posted this on Monday

Puzzles and Writing

http://www.gamasutra.com/view/news/30797/GDC_Online_Making_Puzzles_And_Writing_Work_Together.php

Improving Game Stories

http://www.gamasutra.com/view/news/30812/GDC_Online_Improving_Game_Stories_With_Concise_Writing_More_Writer_Input.php

Top 10 Rarest Video Games

http://videogames.yahoo.com/events/plugged-in/gotta-collect-em-all-the-ten-rarest-video-games/1396084

10 signs you play too many games

http://uk.videogames.games.yahoo.com/blog/article/15357/10-signs-you-play-too-many-games.html

Games that make you go Grrrrrr!

http://uk.videogames.games.yahoo.com/blog/article/15670/

End of pre-owned would have 'severe consequences' for gaming

End of pre-owned would have 'severe consequences' for gaming

PS1 designer on the fight for controller handles, what the button icons really mean

http://www.joystiq.com/2010/08/25/ps1-designer-on-the-fight-for-controller-handles-what-the-butto/

Liam Fox defends call for ban of Medal of Honor game

http://www.bbc.co.uk/news/technology-11056581

PlayStation 3 'hacked' by hardware crackers

http://www.bbc.co.uk/news/technology-11035928